GENERAL HOTEL POLICY
All guests staying at or visiting Hotel Odesos must read the General Hotel Rules:
FOOD AND DRINKS
No food or drink brought into the hotel (outside purchases) may be consumed on our restaurant premises without the express written consent of the hotel.
ARRIVAL AND DEPARTURE POLICY
Check-in time is guaranteed from 14:00 (unless guaranteed in advance by the hotel); check-outs must be made by 12:00 (noon). The rooms are held until 4 (four) hours after the hotel check-in time on the day of arrival. For guests leaving after 2pm, the hotel reserves the right to charge an additional night, quoted according to the best available rate at the time of check-out.
In accordance with changes in Bulgarian legislation, Hotel Odesos maintains a NO SMOKING policy in all internal areas of the hotel, including: guest rooms, public areas and corridors. For local guests who do not comply with our NO SMOKING policy, a fee of BGN 200 will be added to their bill to facilitate the cost of cleaning all soft furnishings to remove the tobacco smell. Designated smoking areas within the hotel outdoor area – please inquire upon check-in.
We appreciate your cooperation with this No Smoking Policy.
DRESS CODE AND BEHAVIOUR
The dress code in all public areas of the hotel is elegant. Guests can only wear swimwear in the hotel pool. When visiting other public places, they must be fully clothed and in accordance with our dress policy.
The hotel reserves the right to judge acceptable levels of noise or guest behaviour, who must take all steps for remedial action as requested by the hotel.
In the event of failure to comply with management’s requests, the hotel may terminate the reservation or suspend any event immediately without liability for refund or compensation. It is the hotel’s policy not to discriminate on the basis of race, color, national origin, creed, sex, marital status, age, ethnic origin or disability.
Guests, employees and all subcontractors are expected to adhere to this policy and the Hotel may, without liability to the Guest, remove from the Hotel any person or persons who violate this policy.
Hotel Odessos is equipped with a video surveillance system.
In the event of a power outage, please remain calm. The hotel has its own generator.
EMERGENCY MEDICAL CARE
Hotel Odesos has 24-hour medical services.
ELEVATOR/ASPANTA JAM COVERAGE
In case of elevator jam, please press the emergency button to contact the Front Office.
Hotel Odesos is a newly built hotel with materials and furnishings of the latest generation that provide reliable protection and security. As we are very responsible for the safety of our tourists and staff, we have taken extremely serious precautions to prevent possible fires. All guests have less than 35m to reach a place of safety, which is an open or protected staircase. Appropriate size fire extinguishers are available in an easily accessible location every 25 metres. All staircases are separated from the rest of the hotel with materials with at least 60 minutes fire resistance. It is important that all employees are already familiar with the Fire Safety Policy and act in accordance with its content. Training is provided to all employees on the application of this policy and thereafter during induction training for new hires.
If the alarm goes off, please immediately follow the fire escape route that each of our guests should remember after entering their room. Fire exit locations are clearly marked on the floor plan on the back of each room door.
Pets are not accepted, with the exception of guide dogs.
The hotel has its own parking, which is free for hotel guests and subject to parking space availability. The hotel assumes no responsibility for damage to, or theft from, or theft of vehicles parked on the hotel grounds.
COMPLAINTS AND LIABILITY
Any comment or complaint regarding the stay should be made to the Reception or Duty Manager of the hotel during the visit so that the matter can be resolved immediately. Except in the case of death or personal injury caused by the hotel’s negligence, the hotel’s liability to the guest is limited to the price of the reservation. Unless the Hotel is liable under the above clause, the guest indemnifies the Hotel from and against all liability and any claims, proceedings or damages arising out of the guest, booking, event or function. The Hotel shall not be liable for any failure to perform in the event that said failure is caused by any factor beyond its reasonable control. The hotel reserves the right to charge guests for the cost of repairing damage caused by guests’ wilful, negligent or reckless act, omission, default or neglect to hotel property or structure. If this damage becomes apparent after the guest’s departure, the hotel reserves the right to
charge the guest’s credit card or send an invoice for the amount necessary to repair or remedy such damage to the registered address. The hotel will make every effort to minimize any costs that the guest would incur. The hotel is subject to statutory inspections, including those relating to fire, licensing, entertainment, health, hygiene and safety. All terms and conditions will be interpreted in accordance with Bulgarian law and the hotel and the guest submit to the non-exclusive jurisdiction of the Bulgarian courts.
THIRD-PARTY LIABILITY INSURANCE
The Hotel does not assume any responsibility for services provided by third parties to guests, regardless that such services may be organized by the Hotel. Any request, demand, charge, claim or damages that may be incurred by the guests (or any person claiming the same) shall be made directly to these third parties and the hotel will provide all reasonable assistance in this regard.
GUEST DIRECTORY A – Z
ADDITIONAL ACTIVITIES AND ATTRACTIONS
Please contact your representative.
All outlets in the room are 220/240 volts. Adapters are sold at reception. For more information, please dial 9 or 600.
For assistance with tickets, please contact your representative. The approximate travel time from Burgas International Airport to Hotel Odesos is 30 minutes. It depends on the traffic. Please allow extra travel time during rush hour, inclement weather and special events. For specific information, contact your representative. The official website of Burgas International Airport is http://www.bourgas-airport.com/
AREA MAPS, CITY MAPS
Area maps are sold at the reception.
CAR FOR RENT
If you need to rent a car, please contact the front desk to check availability according to your preference. Dial 9 or 600.
TIME OF DEPARTURE
Check-out time is 12:00 at noon. If you require a late check out, please contact the front desk to check availability
at least a few days before the day of your departure. You can choose to book a late check-out from the following packages:
• Until 18:00
• Until 22:00
• Until midnight
Late check-out is an additional paid service.
At the reception we accept: Master Card, Visa, Maestro.
If you need medical attention, we have 24-hour medical services. From 08.00 to 20.00 there is a doctor in the medical office, which is located in the hotel, at the end of the spa area. Please dial 680 to reach the doctor’s office and make an appointment. For further assistance, please call reception 9 or 600.
Faxes can be sent to reception. Our incoming fax number is +359 554 26 225 or +359 554 26 226. A fee may apply.
The entire building is equipped with wireless network technology. Internet up to 5 Mbit is free. If you need an internet connection up to 10 Mbit, you will be charged at reception.
WASHING AND IRONING
Please leave your laundry in the laundry bag you will find in the closet. It is mandatory to fill out the “Wash and Iron” form correctly and place it in the laundry bag. All prices are indicated on the washing and ironing form. Please read the form carefully and fill it correctly. When the maid enters your room for daily cleaning, she will collect your laundry and return it to you the next day before 12.00.
You will be charged at the front desk prior to departure. Please note that laundry left without a completed form will not be picked up by your maid. Dial 9 or 600 for more information.
LOST AND FOUND
For lost items in the hotel area, please dial 9 or 600 to check. If you have forgotten items in your room, please call reception to check within one month after check-out or write to e-mail: email@example.com. We will send your items back to your address via post office and you will be charged for this according to the distance zone.
HELP WITH LUGGAGE
If you need help with your luggage, please dial 9 or 600
Pets are not allowed.
Photocopying services are available at reception for a fee.
POSTAL SERVICES AND POSTAL CARDS
Postal services are available at reception. Please select a postcard and the required marking and we will send it to you.
In your room for a fee. The hotel is not responsible for money or other valuables from your safe. You will be charged for the use of your individual safe.
For more information about specific supplies in your room, please contact the front desk for assistance. Dial 9 or 600
Hotel Odesos guests prefer to have various options for making phone calls outside the hotel. External phone call – You can contact any phone number outside the hotel and outside the country using your in-room phone. Please dial 0 for an outside line. You will be charged according to the price list. Telephone calls with prepaid cards for international and local calls – Prepaid cards for mobile phones are sold at the reception 24 hours a day. Insert the card into your mobile phone and follow the instructions on the card. You can top up an additional voucher if you need more time for phone calls. If you have any questions or experience any difficulties, please dial 9 or 600 for assistance. Room-to-room dialing – To connect another hotel room, dial its number directly. For example, room number 131 – please dial 131.
ODESOS HOTEL PHONE NUMBERS
– Reception – 9 or 600
– First choice – 603
– SPA reception – 650
– Hairdresser, manicure, pedicure – 660
– Massage – 670
– Doctor – 680
TRANSPORTATION TO THE RESORT CENTER
There is a free shuttle to the center of the resort from the hotel and back to the hotel – every day, from 08.00 in the morning to 00.00 in the evening every half hour. For more information, please dial 9 or 600.
Umbrellas are available by the main entrance for your use while staying at Hotel Odesos
WAKE UP CALLS
Please dial 9 or 600 at reception to request a wake-up call.
A wheelchair is available upon request. Please contact reception. Dial 9 or 600.