CUSTOMER PERSONAL DATA PROTECTION POLICY
Your complete satisfaction and confidence in SuneoClub Odessos and on our website www.odessos-hotels.com are absolutely essential to us.
That's why, as part of our commitment to meeting your expectations, we have set up a customer privacy protection policy. This policy formalizes our commitments to you and describes how Odessos hotels JSC uses your personal data.
"Personal data" means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number or email) as a natural person. Before providing us with this information, we recommend that you read this document describing our customer privacy protection policy.
WHAT PERSONAL DATA IS COLLECTED
At various times, we will be obliged to ask you, as an SuneoClub Odessos customer, for information about you and/or members of your family, such as
• Contact details (for example, last name, first name, telephone number, email)
• Personal information (for example, date of birth, nationality)
• Information relating to your children (for example, first name, date of birth, age)
• Your credit card number (for transaction and reservation purposes)
• Your arrival and departure dates
• Your preferences and interests (for example, sea view or park view room, preferred floor, type of bedding, type of newspapers/magazines, sports, cultural interests)
• Your questions/comments, during or following a stay in one of our establishments.
WHEN IS YOUR PERSONAL DATA COLLECTED
Personal data may be collected on a variety of occasions, including:
1. Hotel activities:
Booking a room
Checking-in and paying
Eating/drinking at the hotel bar or restaurant during a stay
Requests, complaints and/or disputes.
2. Participation in marketing programs or events:
Signing up for loyalty programs
Participation in customer surveys (for example, the Guest Satisfaction Survey)
Online games or competitions
Subscription to newsletters, in order to receive offers and promotions via email.
3. Transmission of information from third parties:
Tour operators, travel agencies, online reservation systems, and others
4. Internet activities:
Connection to SuneoClub Odessos websites (IP address, cookies)
Online forms (online reservation, questionnaires, SuneoClub Odessos pages on social networks, network login devices such as Facebook login etc.)
FOR WHAT PURPOSES
We collect your personal data for the purposes of:
1. Meeting our obligations to our customers.
2. Managing the reservation of rooms and accommodation requests:
Creation and storage of legal documents in compliance with accounting standards.
3. Managing your stay at the hotel:
Monitoring your use of services (telephone, bar, pay TV etc.)
Managing access to rooms
Internal management of lists of customers having behaved inappropriately during their stay at the hotel (aggressive and anti-social behaviour, non-compliance with the hotel contract, non-compliance with safety regulations, theft, damage and vandalism, or payment incidents).
4. Improving our hotel service, especially:
Processing your personal data in our customer marketing program in order to carry out marketing operations, promote brands and gain a better understanding of your requirements and wishes
Adapting our products and services to better meet your requirements
Customizing commercial offers and the promotional messages we send to you
Informing you of special offers and any new services created by SuneoClub Odessos
5. Managing our relationship with customers before, during and after your stay:
Providing details for the customer database
Segmentation operations based on reservation history and customer travel preferences with a view to sending targeted communications
Predicting and anticipating future behaviors
Developing statistics and commercial scores, and carrying out reporting
Knowing and managing the preferences of new or repeat customers
Sending you newsletters, promotions and tourist, hotel or service offers or contacting you by telephone
Managing requests to unsubscribe from newsletters, promotions, tourist offers and satisfaction surveys
6. Use a trusted third party to cross-check, analyze and apply certain devices to your collected data at the time of booking or at the time of your stay, in order to determine your interests and your customer profile, and to allow us to send you personalized offers.
7. Improving SuneoClub Odessos services, especially:
Carrying out surveys and analyses of questionnaires and customer comments
8. Conforming to local legislation (for example, storing of accounting documents).
PRINCIPLES FOR PROTECTING YOUR PERSONAL DATA
Transparency: When collecting and processing your personal data, we will communicate all information to you and inform you of the purpose and recipients of the data
Legitimacy: We will collect and process your personal data only for the purposes described in this policy
Relevance and accuracy: We will only collect personal data that is necessary for data processing. We will take all reasonable steps to ensure that the personal data we hold is accurate and up to date.
Storage: We will hold your personal data for the period necessary for processing the same in compliance with the provisions of the law.
Access, rectification, opposition: You may access, modify, correct or delete your personal data. You may also oppose the use of your personal data, particularly to avoid receiving sales and marketing information.
Confidentiality and security: We will ensure reasonable technical and organizational measures are in place to protect your personal data against alteration or accidental or unlawful loss, or unauthorized use, disclosure or access.
Sharing and international transfer: We may share your personal data with third parties (such as commercial partners and/or service providers) for the purposes set out in this policy. We will take appropriate measures to guarantee security when sharing or transferring such data.
Odessos hotels JSC takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss, and unauthorized access or disclosure. To this end, we have taken technical measures (such as firewalls) and organizational measures (such as a user ID/password system, means of physical protection etc.).
When you submit credit card data when making a reservation, SSL (Secure Socket Layer) encryption technology is used to guarantee a secure transaction.
What is a cookie?
Cookies and other similar tracers are packets of data used by servers to send status information to a user's browser and return status information to the original server through this same browser.
The status information can be a session identifier, a language, an expiration date, a response field or other types of information.
During their validity period, cookies are used to store status information when a browser accesses various pages of a website or when the browser returns to this website at a later point.
There are different types of cookies:
Session cookies, which are deleted as soon as you exit the browser or leave the website
Persistent cookies, which remain on your device until their expiration or until you delete them using the features of your browser
Cookies strictly necessary for browsing the SuneoClub Odessos website and the ability to use all of their features, and intended in particular to:
Manage authentication of website visitors and the associated security measures, and ensure proper functioning of the authentication module
Optimize the user experience and facilitate browsing, in particular determining "technical routes" for browsing
Cookies for features intended in particular to:
the SuneoClub Odessos Websites to the display preferences of your device (language, currency, display resolution, operating system used, configuration and settings of the display of web pages based on the device you are using and its location, etc.)
Store specific information that you enter on the SuneoClub Odessos in order to facilitate and customize your subsequent visits (including displaying the visitor's first and last names if the visitor has a user account)
Allow you to access your personal pages more quickly by storing the login details or information that you previously entered
The installation of certain cookies is subject to your consent. Also, when you first visit the the SuneoClub Odessos Websites, you are asked whether you agree to the installation of this type of cookie, which is only activated after your acceptance.
You can change your mind at any time using the various methods described in section "Deleting and/or blocking cookies".
Deleting and/or blocking cookies
You have several options for deleting cookies and other tracers.
Although most browsers are set by default to accept cookies, you can, if you desire, choose to accept all cookies, always block cookies, or choose which cookies to accept based on their senders.
You can also set your browser to accept or block cookies on a case-by-case basis before they are installed. Your browser also allows you to regularly delete cookies from your device. Remember to configure all the browsers in your different devices (tablets, smartphones, computers, etc.).
Regarding management of cookies and your preferences, configuration varies for each browser. This is described in the Help menu of your browser, as well as how to edit your preferences with regard to cookies.
Saving a cookie to your device depends on your wishes, which you can exercise and change at any time and free of charge using the settings offered by your browser software.
If your browser is set to accept cookies on your device, the cookies embedded in the pages and content that you view may be temporarily stored in a dedicated space on your device. They can only be read by their issuer.
However, you can set your browser to block cookies. Keep in mind that if you set your browser to block cookies, some features, pages and spaces on the SuneoClub Odessos Websites will not be accessible, and we cannot be held responsible in this case.
Specialized advertising platforms
Several professional advertising platforms also give you the option to accept or block cookies used by companies that are members. These centralized mechanisms do not block the display of ads; they simply prevent the installation of cookies that tailor ads to your interests.
For example, you can visit the website http://www.youronlinechoices.com to prohibit the installation of these cookies on your device.
ACCESS AND MODIFICATION
You have the right to access your personal data collected by Odessos hotels JSC and to modify it subject to applicable legal provisions.
You may also exercise your right to object by writing to the address below.
Bulgaria, Sofia 1407
32 Atanas Dukov Str.
For the purposes of confidentiality and personal data protection, we will need to identify you in order to respond to your request. You will be asked to include a copy of an official piece of identification, such as a driver's license or passport, along with your request.
All requests will receive a response as swiftly as possible and in accordance with applicable law.
We may modify this Policy from time to time. Consequently, we recommend that you consult it regularly, particularly when making a reservation at one of our hotels.
QUESTIONS AND CONTACTS